What to do when someone dies

At the time of bereavement there are certain practical steps that must be taken. These arrangements have to be made at a time when there is natural emotional stress and upset amongst family and friends. We are here to provide practical and emotional support for when someone dies.

1. Things to do as soon as possible

If a death occurs at home there are a number of people who should be contacted as soon as possible.

They are:

  • The family doctor
  • The nearest relative
  • The Funeral Director

If you think there are any unusual circumstances at all – for instance, if death was accidental, sudden, violent, or in the case where the cause was completely unknown – then contact the police at once. Do not touch or move anything in the room. If the person dies in a hospital or nursing home then they will take care of any immediate arrangements and notify the doctor for you (but it would be helpful to let them know your choice of Funeral Director in advance.)

2. What happens next?

If the cause of death is quite clear the doctor will issue:

A medical certificate. This is an official notice of the cause of death. It is sealed and in an envelope addressed to the Registrar of Births and Deaths and will be needed when the death is registered.

A formal notice confirming that the doctor has signed the medical certificate. It will also give information about how to register the death.

If the cause or circumstance of the death is in any way uncertain it will probably be reported to the Coroner. This means that there may be a delay. The Coroner may need to arrange for a post-mortem examination. If this occurs, advice can be obtained about what has to be done from the Funeral Director who will be available for help and advice at any time.

3. How to register the death

This should be done as soon as possible (most certainly within 5 working days) after the death, as long as there has been no problem establishing the cause and circumstances of the death. Wherever the death occurs, whether at home or in hospital – it must be registered with the Registrar of Births and Deaths for that area. The name and address of the Registrar will be on the envelope containing the medical certificate. The Registrar will require the following information about the deceased person:

  • Date and place of birth
  • Maiden name if a married woman
  • Date and place of death
  • Former occupation

The registrar will also ask for the medical certificate and to see the deceased’s medical card. If you cannot find these, don’t worry – just explain to the Registrar. The Registrar will give you a green certificate which should be handed to the Funeral Director. For more information please contact us.

How can we help you?

We are here to help guide you through every step of arranging a funeral with respect and dignity.

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Our first response team

One of the most important aspects of the service we provide is caring for your loved one. Our First Response Team are on call 24 hours a day, 365 days a year.

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The Coroner’s role

The Coroner is an independent judicial officer appointed by the crown to determine who the deceased was and how, when and where their death occurred.

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Help with funeral costs

You could get a Funeral Expenses Payment if you get certain benefits and need help to pay for a funeral you’re arranging.

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