Update on Covid-19 and the impact on funerals

On this page, we aim to keep you up to date with regard to the effect of Covid-19 on the way that we must arrange and conduct funerals.

As new information is issued by the Government, we will do our best to explain the implications.

January 2021


Lockdown changes

We are all doing our best under the current lockdown and we thought it would be sensible to post an update for you, our clients.

Many of the practices we have put in place over the last 9 months are still working very well to help limit the spread of COVID-19. Social distancing, limited numbers of mourners at funerals, and sensible precautions are all helping. We are very grateful to our staff, clients and many partners who we work with for their attention to detail, patience and willingness to help out in any way they can as we work together to balance the best possible funeral services with practical precautions.

With the latest restrictions we have made the decision to continue to supply our clients with the use of limousines. After much discussion and thought, we feel that, providing the right precautions are in place, we can continue to provide this valuable part of our service safely.

However, to allow us to continue, there are some carefully thought through restrictions that must be applied at all times.

  • The division between passengers and the driver must remain closed at all times.
  • A maximum of 4 passengers are permitted per limousine, to allow social distancing.
  • Passengers must wear facemasks at all times, unless they are unable to do so for medical reasons.
  • The chauffeur will wear a mask when showing our clients in and out of the limousine, as well as when driving if a passenger is medically unable to wear a mask.
  • The chauffeur will try to maintain 2 meters distance at every possible opportunity.
  • All interior and exterior limousine door handles will be sanitised after each use.


Your funeral director will discuss the current restrictions with you when you make your pre-funeral call, and will be more than willing to answer any questions.

All of our staff have been given clear instruction to wear masks and keep social distance at every opportunity, whether they are funeral operatives at a service, or members of staff in branches.

Branch visits remain on an ‘appointment only’ basis, and most of our contact with clients has to be, out of necessity, over the phone or by email. Every visitor to our branches will be required to wear a mask, unless they are medically unable to do so.

Contact details for all of our branches can be found here.

We always work hard to ensure that every one of our clients continue to receive the service and support they need, at what is an already challenging and difficult time. Thank you so very much for your consideration and cooperation during these most challenging of times, and we are grateful to our family and staff for the huge efforts they are making to support the people around them.

We only hope and pray together that, as vaccines are administered across the UK, we can look forward to more normal times to come, when families and friends can gather properly to pay tribute to those whom they love.

With all of the changes to COVID-19 tiers, we continue to maintain all of our services during this pandemic. We also take very seriously our responsibility to maintain the health and safety of our staff, and everyone we come into contact with, as we carry out our duties.

We want you and your family, as well as our family and colleagues, to continue to remain safe and well. Therefore, we respectfully ask the following:

  • Please keep footfall to our branches to a minimum. Do NOT visit our branches, for whatever reason, without an appointment.
  • Respect social distancing at all times.
  • Wear masks at all times when meeting our staff.

To help protect everyone, funeral arrangements can be made via telephone and e-mail; but in certain circumstances we can offer home visits. It is very important to us that you feel comfortable when talking to us, and our experienced colleagues will continue to guide you through all of the necessary arrangements, with the same sympathy and understanding. You can find the contact details for your local branch here.

All chapel visits are limited to just two people attending at any one time, must be by appointment only, and masks must be worn at all times.

Our memorial department is open and operating as normally as possible, but please be aware that there are some restrictions in place. Please contact our memorial department directly for more advice and information.

Church, crematorium and burial restrictions will remain at a maximum of 30; although specific restrictions may apply, depending on the venue. Your local branch will update you if, and when, any changes are made.

Wakes and receptions following funeral services are not allowed during lockdown.

We want to thank all of our clients and colleagues for their cooperation, support, and understanding during these challenging and uncertain times. Please be assured, we will continue to deliver the best service to our bereaved clients. And we will always work as hard as we can to ensure the continued health, safety and wellbeing of everyone we come into contact with.

Please contact us if you’re uncertain about how the new restrictions might affect you. Email [email protected] or call your local branch.

Trevor, Melanie, Saul, Chris, Polly and the Hunnaball team.

We’re still operating

We are an essential service and will continue to deliver the best care we can, with due regard to all measures necessary to adhere to Government and National Association of Funeral Directors guidelines for Covid-19.

We would like to reassure everyone that our Directors, Senior Management, and all branch and funeral teams are being diligent with our high standards of hygiene and all the additional measures we have implemented to ensure the health and safety of our colleagues and clients.

If you are unclear about what the current tier system means for your locality, there is some helpful information on the UK Government website.

Our Branches

Regrettably, we are not allowed to accept personal callers at our branches at the moment due to Covid-19.  Please contact your local branch for assistance.

Arranging a Funeral

In order to protect our colleagues and yourselves, we kindly request that arrangements are made by telephone and e-mail if possible. Under certain circumstances, we will be able to offer personal consultations, but these will need prior senior management approval.

Our Chapels of Rest

All of our Chapels of Rest are open to visitors.  We do ask that you always make an appointment, and please restrict the number of people attending at any time to two close family members or friends. Safe distancing and hygiene measures are in place.

The Funeral Service

All local crematoria have restricted the numbers of mourners attending.  Most churches and places of worship are closed for funerals. Your local branch has all the updated information. Safe distancing and hygiene will be observed by all our funeral directors and staff.


Our memorial department is open and operating, but please be aware that there are restrictions in place. Please contact our memorial department directly for more advice and information.

For more detailed and specific information, please contact us and we will be able to explain everything to you. We are all working very hard to ensure you receive the best service we can provide in these concerning and uncertain times. As always, our staff continue to deliver an exceptional, informative and safe service for our clients.

We thank you for your trust in us, and for your understanding and co-operation.