Update on Covid-19 and the impact on funerals

On this page, we aim to keep you up to date with regard to the effect of Covid-19 on the way that we must arrange and conduct funerals.

As new information is issued by the Government, we will do our best to explain the implications.

Covid update July 2021

Latest news

From 19th July 2021, some of the restrictions imposed by the government to help control the spread of Covid will be relaxed. As a result, some of our practices are changing. A summary is below, but we want to reassure all of our clients, partners, and colleagues that we will do whatever is necessary to keep one another safe. If you have any questions relating to The Hunnaball Family Funeral Group’s Covid response, please talk to your local Funeral Arranger.

Branch opening will begin to return to normal after 19th July. While we prefer clients to call prior to branch visits to make sure that our staff are available, branches will be open during office hours for people to come in without appointments. Please continue to observe sensible precautions when meeting face to face.

Making arrangements in branch or home will also become the norm once again after 19th July. Modern technology has been a real help, but the entire Hunnaball Team are looking forward to making personal connections once more. It’s the thing we’ve missed most in our work over the last 18 months. Sensible precautions and the option of face coverings will remain, but if clients would prefer to communicate over the phone or internet, we’re very happy to accommodate you. Simply talk to your Funeral Arranger.

Face coverings are no longer mandatory from 19th July, but they remain an important option. In general, our staff will not be required to wear masks in their dealings with clients and the public, but will continue to offer the option in branch and face to face meetings. If you want our staff to wear a mask when you meet with them, please let them know and they will do so. Some of our staff might choose to continue to wear masks in meetings too, so we would ask for patience and communication from all sides. Let’s all do whatever we can to keep safe and make one another comfortable.

Hygiene continues to be a key weapon in the fight against Covid, so our branches will still offer hand sanitiser and surfaces will be cleaned between visits, to help reduce the risk of infection. Our branch receptions have also been fitted with Perspex screens which will remain in place.

Limousines are now allowed to carry up to 6 passengers for funerals after 19th July. Chauffeurs will no longer be required to wear masks while driving but will do so if asked.

Crematoriums, Churches and Venues continue to have their own restrictions in place, which we, and our clients, must observe. Your Funeral Conductor will give you clear and simple instructions about what to expect and the rest of the Hunnaball Team will, as always, do everything they can to help at every step of the way.

Funeral Operatives attending a home address or nursing home will exercise caution and their Covid response will be appropriate to the scene. If there is any hint that the situation is Covid related they will follow the appropriate protocols.

In the meantime, for all of us, stay safe. We hope that this is the beginning of the end for Covid restrictions but want to assure everyone that The Hunnaball Family Funeral Group will always do everything possible to safeguard the health of clients, partners, and team.

If you have any questions, please email [email protected] or call your local branch.

Many thanks,

The Hunnaball family

We’re still operating

We are an essential service and will continue to deliver the best care we can, with due regard to all measures necessary to adhere to Government and National Association of Funeral Directors guidelines for Covid-19.

We would like to reassure everyone that our Directors, Senior Management, and all branch and funeral teams are being diligent with our high standards of hygiene and all the additional measures we have implemented to ensure the health and safety of our colleagues and clients.

If you are unclear about what the current tier system means for your locality, there is some helpful information on the UK Government website.

Our Branches

Due to Covid-19 restriction, we are only accepting personal callers by appointment.  Please contact your local branch for assistance.

Arranging a Funeral

In order to protect our colleagues and yourselves, we kindly request that arrangements are made by telephone and e-mail if possible.

Our Chapels of Rest

All of our Chapels of Rest are open to visitors.  We do ask that you always make an appointment, and please restrict the number of people attending at any time to two close family members or friends. Safe distancing and hygiene measures are in place.

The Funeral Service

All local crematoria have restricted the numbers of mourners attending.  Many churches and places of worship are closed for funerals. Your local branch has all the updated information. Safe distancing and hygiene will be observed by all our funeral directors and staff.


Our memorial department is open and operating, but please be aware that there are restrictions in place. Please contact our memorial department directly for more advice and information.

For more detailed and specific information, please contact us and we will be able to explain everything to you. We are all working very hard to ensure you receive the best service we can provide in these concerning and uncertain times. As always, our staff continue to deliver an exceptional, informative and safe service for our clients.

We thank you for your trust in us, and for your understanding and co-operation.