Update on Covid-19 and the impact on funerals

We need to keep you updated on the fast-moving situation with regard to the way we are having to change how we do funerals.

We’re still operating

We are an essential service and will continue to deliver the best care we can, with due regard to all measures necessary to adhere to Government and National Association of Funeral Directors guidelines for Covid-19.

We would like to reassure everyone that our Directors, Senior Management, and all branch and funeral teams are being diligent with our high standards of hygiene and all the additional measures we have implemented to ensure the health and safety of our colleagues and clients.

Our Branches

All of our branches are now open, but please, in the first instance, call your local branch before you visit. This way, we can be prepared to welcome you, and you will not have to queue or wait to be seen. Safe distancing and hygiene measures are in place.

Arranging a Funeral

In order to protect our colleagues and yourselves, we kindly request that arrangements are made by telephone and e-mail if possible. Under certain circumstances, we will be able to offer personal consultations.

Our Chapels of Rest

All of our Chapels of Rest are open to visitors.  We do ask that you always make an appointment, and please restrict the number of people attending at any time to two members of the family, or close relatives or friends. Safe distancing and hygiene measures are in place.

The Funeral Service

All local crematoria have restricted the numbers of mourners attending.  Most churches are still closed for funerals. Your local branch has all the updated information. Safe distancing and hygiene will be observed by all our funeral directors and staff.

Memorials

Our memorial department is open and operating as normally as possible, but please be aware that there are still some restrictions in place regarding our services. Please contact our memorial department for more advice and information.

For more detailed and specific information, please contact us and we will be able to explain everything to you. We are all working very hard to ensure you receive the best service we can provide in these concerning and uncertain times. As always, our staff continue to deliver an exceptional, informative and safe service for our clients.

We thank you for your trust in us, and for your understanding and co-operation.

Trevor, Melanie, Saul, Chris, Polly and the Hunnaball team – 2nd July 2020