Update on Covid-19 and the impact on funerals

On this page, we aim to keep you up to date with regard to the effect of Covid-19 on the way that we must arrange and conduct funerals.

As new information is issued by the Government, we will do our best to explain the implications.

Wednesday 16th December 2020


Changes to COVID-19 tier system

With all of the changes to COVID-19 tiers, we continue to maintain all of our services during this pandemic. We also take very seriously our responsibility to maintain the health and safety of our staff, and everyone we come into contact with, as we carry out our duties. As you will be aware, several of our offices are now in designated tier 3 areas, while others are in tier 2 areas.

We want you and your family, as well as our family and colleagues, to continue to remain safe and well. Therefore, we respectfully ask the following:

  • Please keep footfall to our branches to a minimum. Do NOT visit our branches, for whatever reason, without an appointment.
  • Respect social distancing at all times.
  • Wear masks at all times when meeting our staff.

To help protect everyone, funeral arrangements can be made via telephone and e-mail; but in certain circumstances we can offer home visits. It is very important to us that you feel comfortable when talking to us, and our experienced colleagues will continue to guide you through all of the necessary arrangements, with the same sympathy and understanding. You can find the contact details for your local branch here.

We are privileged to have your trust, and we are working hard as we continue to deliver the service you expect. Thank you for your co-operation, and please stay safe and look after yourselves, especially over the festive season.

All chapel visits are limited to just two people attending at any one time, and masks must be worn at all times.

Our memorial department is open and operating as normally as possible, but please be aware that there are some restrictions in place. Please contact our memorial department directly for more advice and information.

We are able to continue to supply limousines in line with existing rules. Passenger numbers are limited to four, and they must wear masks.

Church, crematorium and burial restrictions will remain at a maximum of 30; although specific restrictions may apply, depending on the venue. Your local branch will update you if, and when, any changes are made.

Wakes and receptions following funeral services are not allowed during lockdown.

We want to thank all of our clients and colleagues for their cooperation, support, and understanding during these challenging and uncertain times. Please be assured, we will continue to deliver the best service to our bereaved clients. And we will always work as hard as we can to ensure the continued health, safety and wellbeing of everyone we come into contact with.

Please contact us if you’re uncertain about how the new restrictions might affect you. Email [email protected] or call your local branch.

Trevor, Melanie, Saul, Chris, Polly and the Hunnaball team – 16th December 2020

We’re still operating

We are an essential service and will continue to deliver the best care we can, with due regard to all measures necessary to adhere to Government and National Association of Funeral Directors guidelines for Covid-19.

We would like to reassure everyone that our Directors, Senior Management, and all branch and funeral teams are being diligent with our high standards of hygiene and all the additional measures we have implemented to ensure the health and safety of our colleagues and clients.

If you are unclear about what the current tier system means for your locality, there is some helpful information on the UK Government website.

Our Branches

Regrettably, we are not allowed to accept personal callers at our branches at the moment due to Covid-19.  Please contact your local branch for assistance.

Arranging a Funeral

In order to protect our colleagues and yourselves, we kindly request that arrangements are made by telephone and e-mail if possible. Under certain circumstances, we will be able to offer personal consultations, but these will need prior senior management approval.

Our Chapels of Rest

All of our Chapels of Rest are open to visitors.  We do ask that you always make an appointment, and please restrict the number of people attending at any time to two close family members or friends. Safe distancing and hygiene measures are in place.

The Funeral Service

All local crematoria have restricted the numbers of mourners attending.  Most churches and places of worship are closed for funerals. Your local branch has all the updated information. Safe distancing and hygiene will be observed by all our funeral directors and staff.


Our memorial department is open and operating, but please be aware that there are restrictions in place. Please contact our memorial department directly for more advice and information.

For more detailed and specific information, please contact us and we will be able to explain everything to you. We are all working very hard to ensure you receive the best service we can provide in these concerning and uncertain times. As always, our staff continue to deliver an exceptional, informative and safe service for our clients.

We thank you for your trust in us, and for your understanding and co-operation.