Update on Covid-19 and the impact on funerals

On this page, we aim to keep you up to date with regard to the effect of Covid-19 on the way that we must arrange and conduct funerals.

As new information is issued by the Government, we will do our best to explain the implications.

Covid update

December 2021

With the rise in cases of the new Omicron variant of Covid 19, we’ve updated our practices and protocols with immediate effect, to keep our staff and clients safe and comply with government guidelines. Below is a summary.

If you’re uncertain about how these measures will affect you, or have any questions relating to The Hunnaball Family Funeral Group’s Covid response, please talk to your local Funeral Arranger.

Branches remain open, but we ask everyone who visits to wear a facemask, unless exempt for medical reasons. Our staff have also been asked to wear facemasks in any dealings with the public, including arrangements and chapel visits. Branch receptions have been fitted with Perspex screens and we ask that, as far as possible, visitors to our branches observe social distancing protocols.

Limousines are currently allowed to carry up to 6 passengers for funerals. We request that both passengers and chauffeurs wear masks while inside the vehicle.

At funeral services, our conductors and bearers will continue to wear facemasks and, as far as possible, observe social distance.

Crematoria, churches and venues will put their own restrictions in place as necessary, and we will comply with them, requiring our staff and strongly our clients and mourners to do so too. Your funeral conductor will give clear and simple instructions about what is required, both prior to and during the funeral. The rest of the Hunnaball team will, as always, do everything they can to help at every step.

Funeral Operatives attending a home address or nursing home will continue to exercise caution and follow the appropriate Covid protocols.

Hygiene continues to be the most important weapon in the fight against Covid, so our branches offer hand sanitiser, and we clean surfaces between visits. In this way we hope to reduce the risk of infection and keep our staff and clients safe.

We continue to monitor developments closely and assure colleagues, partners, and clients, that we will put further restrictions in place as and when they are necessary. We want to keep everyone safe… and we ask that you work with us to help us do so.

If you have any questions, please email [email protected] or call your local branch.

Many thanks,

The Hunnaball family

We’re still operating

We are an essential service and will continue to deliver the best care we can, with due regard to all measures necessary to adhere to Government and National Association of Funeral Directors guidelines for Covid-19.

We would like to reassure everyone that our Directors, Senior Management, and all branch and funeral teams are being diligent with our high standards of hygiene and all the additional measures we have implemented to ensure the health and safety of our colleagues and clients.

If you are unclear about what the current tier system means for your locality, there is some helpful information on the UK Government website.

Our Branches

We are now accepting visitors in branch.  Please contact your local branch for assistance.

Arranging a Funeral

In order to protect our colleagues and yourselves, we kindly request that sensible precautions are taken.

Our Chapels of Rest

All of our Chapels of Rest are open to visitors.  We do ask that you always make an appointment, and please restrict the number of people attending at any time to two close family members or friends. Safe distancing and hygiene measures are in place.

The Funeral Service

All local crematoria are returning to pre-Covid practices, but some still have restrictions on the numbers of mourners able to attend.  Some churches and places of worship are still closed for funerals, but most are open again. Your local branch has all the updated information. Sensible precautions, such as safe distancing and hygiene, will be observed by all our funeral directors and staff.


Our memorial department is open and operating, but please be aware that there are restrictions in place. Please contact our memorial department directly for more advice and information.

For more detailed and specific information, please contact us and we will be able to explain everything to you. We are all working very hard to ensure you receive the best service we can provide in these concerning and uncertain times. As always, our staff continue to deliver an exceptional, informative and safe service for our clients.

We thank you for your trust in us, and for your understanding and co-operation.