What people say about us

One of the most rewarding things about working with bereaved families and friends is hearing how our team have helped them in creating memorable and appropriate funerals which bring comfort and express something of the lives of their loved ones.

You may be looking for a funeral director to help prepare a dignified and respectful funeral, so we thought it might be helpful to record some of the letters, emails and messages that we receive from those who, sadly, have been in your position.

If you do find that you need our help, please contact your local branch who will be very pleased to assist you.

Sudbury, March 2022

Thank you to Zena, who was phenomenal and showed mum such respect. Nothing was rushed and everyone was commenting to the family about the way the funeral was conducted. The service was beautiful and just as mum would have wished.

Thank you to the men on your team, they also showed mum such dignity during this time.

Thank you to Jackie, for her kindness and the cups of tea we shared with mum in the Chapel of Rest.

Ipswich, Dove House, March 2022

I wanted to thank you profusely for the extraordinary service you provided to us at this very difficult time. Your thoughtfulness and kindness made the process much less difficult for my aunt, and for me as I was negotiating an unfamiliar system with severe time constraints.

The service itself was beautiful. My aunt had sent the video link to my family abroad and they all appreciated the dignity and solemness of the service. I think my uncle would have been very happy with it.

Janet C Davies, Kelvedon, February 2022

From our first meeting, all the way through to Mum’s funeral, and arriving back home again after the service – you were all amazingly supportive, caring, and helpful. Thank you for making a hard day go so smoothly. We couldn’t have asked for anymore.

Ipswich, Spring Road, February 2022

Perfect! Your help at this time, a most difficult time, was much appreciated and your care and attention to detail made it more bearable. My husband worked in funerals for over 45 years and certainly knew what he wanted! Your impeccable professionalism, with a personal touch, shone through and he would have admired the way it was conducted.

Throughout the initial contact of the first call, to the committal and beyond, we found everyone to be understanding, sincere and dignified in their dealings – thank you all.

Also, special thanks for my dear husband at the chapel of rest in Colchester. He looked at peace and for that I am eternally grateful.

Chelmsford, January 2022

I want to thank you all for the beautiful and caring way my son’s funeral was arranged and carried out.

The service and celebrant were perfect, just what Steve would have wanted. It gave us all great comfort.

Sudbury, January 2022

We see many funeral directors come and go when collecting the deceased from the Care Home where I work, but Hunnaball always stand out in their presentation and manner and the Hunnaball first response team are always beautifully dressed. That’s the reason we chose Hunnaball.

Geo. Paskell, Manningtree, November 2021

Thank you for guiding me through the loss of my mum with sensitivity and care. We couldn’t have been better looked after. I felt very safe with you all and you didn’t let me down.

Colchester, York House, November 2021

This is a very belated, but heartfelt, thank you for all you have done for us in organising first mum’s and then dad’s funerals. We are so grateful.

The funerals were both splendid and exactly as we wanted them. Both conductors were marvellous, the floral tributes were amazing, the music was spot on – both funerals were perfect. Thank you so much.

Stanway, October 2021

I would like to thank you personally for your service regarding my late husband. You were so kind, caring, and thoughtful, as well as being very professional. You certainly made what was a difficult time much easier.

Janet C Davies, Braintree, October 2021

Thank you so much for the very kind and professional way in which you managed arrangements for my mum’s funeral. We all appreciated your calm and courteous approach, and your sensitivity in managing us through this difficult time. I believe Mum would have been very touched by your care and would have appreciated your success as an all-female team too!!

Stanway, September 2021

I am grateful for everything you have done to ensure my husband’s funeral was a perfect tribute to him and I would be especially grateful if you would thank to Trevor for personally taking charge of proceedings [on the day]. I was honoured that he should do this for me and his presence made it even more special.

JK May, West Mersea, August 2021

Thank you so much for the superb way that John’s funeral was organised and carried out. The care and attention to detail made a very difficult time much easier for us.

Ipswich, Dove House, July 2021

You and your team have been absolutely incredible. You have looked after our boy as if he was your own. Everything on the day ran like clockwork – you could not have done anything more, it was an incredible day (if a funeral could be described like that). It was one of the hardest days of our lives especially leaving him after the committal… I knew that would be my most difficult moment. But the people lining the street, and in the churchyard and the pub, was beyond words. Everything went so well. I have woken this morning feeling absolutely shattered, but the love we have felt for our son has been immense and I could not be prouder of him. Thank you so much for making it work.

Chelmsford, June 2021

Just to say a big thank you to you all. Your professionalism and genuine kindness yesterday, especially to Mum, was greatly appreciated.

You have helped to make an incredibly difficult time less difficult. For this, the family will always be grateful. 

Many thanks from the family of John O S 

Ipswich, Dove House, April 2021

Dear Helen

I understand from Graham that you were the very kind member of the team at Hunnaballs that helped the family with all the arrangements for Linda’s funeral yesterday.

I know from personal experience that it is a difficult task with many decisions to be made along the way and that you have sensitively guided Graham and Sarah through the process. The ceremony yesterday was very moving and your team, I believe Sam was our Funeral Director, made sure that proceedings went to plan with their discreet presence.

I feel that the expertise of professionals such as yourselves is sometimes overlooked during these times and I just wanted to put in writing my sincere thanks to you all.

With grateful thanks for all your assistance

Barbara, Linda’s sister

Ipswich, Dove House, April 2021

Dear Helen, Zena and the team at Hunnaball,

On behalf of my family, I would like to thank you all for everything you have done for us, and making my father Robert’s send off so special and sincere. I don’t think we could have asked for more. 

My mother would like to mention how special Zena made her feel on the day by being so perceptive to events that were going on and guiding us through – the small gesture at the end with the single red rose really made it for her. 

She would also like to give thanks for all of Helen’s close support, listening and suggestions she has made over the past weeks. The pallbearers and drivers and all the members of the team have consistently been professional. We wouldn’t be in such strong position together as we currently feel if not for all your work. 

Thank you for making everything run so smoothly and giving Robert and us so much dignity and respect. 

With love from us all, 

Gin, Andrew, Charlotte, Emma.

Colchester, April 2021

Thank you so much for the funeral of my mum (Maureen), everything worked by clockwork. Care, respect, and attention was 100%. And thank you for looking after mum while she was in your care and bringing peace to the family.

Grateful thanks,


Colchester, April 2021

Every step of the way the Hunnaball team was there for us! I was so worried about going to see Mum at the Chapel of rest-as she had been in hospital for 4 weeks, but she looked perfect. The funeral was dignified and so much respect for Mum and our family. I would highly recommend Hunnaball.

Thank you to all the team.

Ipswich, Dove House, April 2021

Dear Sue,

Thank you doesn’t seem enough to say to you for all your kindness and caring that you have shown me these recent weeks. You have always been patient and understanding with my many queries!! We have enjoyed a laugh, even in these sad circumstances. You are a true asset to your vocation and I for one truly appreciate all you have done for my dearest mum and me.

With love,


Memorials, March 2021

Dear Jennie,

Thank you so much for finally managing to get the headstone re-erected. I do understand that the situation in this last year has been very difficult, and admire your good organisation in holding all the work together in-between lockdowns. For our family, it feels as though Ann and Dad are ‘secure’ now in the surety of being able to be located when they go to Maldon to visit. I can’t emphasise it enough and would never have known it would be so difficult.  So please pass on our most grateful thanks to all who were involved in this complicated job with its added stress of the covid.

Yours sincerely,


Janet C. Davies, Braintree, March 2021

Dear Caroline,

The family and myself would very much to thank you for all your kind help, patience and assistance with the funeral preparations and arrangements of Vincenzo yesterday and our special thanks to Louise and the rest of her team for taking such good care of us, especially my mother-in-law Rosa from the time of pick up to the service at the graveside and back home afterwards, we could not have been in better hands. It helped that the weather held and it did not rain.

Also, Father David, it was a great comfort and pleasure having him conducting the service and doing a prayer reading in Italian was a lovely touch.

In the meantime, many thanks

Rosa, Pina and me, Allan

J.K. May, Mersea, March 2021

We have lived on Mersea for 36 years, have only ever heard good reports of the care and courteous nature of the Mersea team. Nothing was too much trouble for them, they were so helpful in the planning stages, always made themselves available for us to speak, and my family and I, at such a vulnerable time, felt safe and secure in their hands.

Everything was as we would have wished – the bearers, with friendly and caring dedication at all times, were almost inconspicuous. My family were so impressed with the serene friendliness of everyone – and especially Joe, who made us feel so special on the day of the funeral and guided us through.

Please extend my thanks to the JK May staff, for making this occasion so memorable for us in such a caring way.

Heather and family

Colchester, March 2021

Hello Megan,

It was lovely to speak to you yesterday Megan but I just wanted to email you with my thanks for all the wonderful work and support you have given to me, Nick and our wider family throughout the whole process of arranging John’s funeral.

From the very start you have shown kindness, caring and thoughtfulness with us, for which I am truly grateful.  You were so patient when I couldn’t make decisions and gently guided us through the process and helped us to get there in the end. Constantly showing respect for our beloved John along the way.

I would also like to mention that every single person I have had contact with at Hunnaballs has been kind, helpful and respectful.  Nothing seems to be too much trouble.  I am amazed at you all, from the gentleman that first took John into your care from our home, yourself, Vicki and Maxine, just to mention the names I can recall.  On the day of the funeral Mark was brilliant and of course the Piper, John Young, deserves a special mention as he was amazing.  Please pass on my thanks to him from our whole family, who enjoyed every note!

Thank you again for all your kindness and assistance.  I’m sure we will be in touch again over certain matters in the future and I look forward to speaking to you then.

Kind regards


Stanway, February 2021

I wanted to express the grateful thanks of all my family for the wonderful care and support you provided along with your professional services.

From the initial contact with Tracy, to the funeral service with Joe, we were treated with enormous courtesy and kindness during a very difficult time. Tracy was utterly approachable, sensitive and professional. I am hugely grateful for her kind, calm and reassuring manner.

The team at your Chapel of Rest in Old Coach Road were fantastic. We were treated with courtesy and respect and allowed plenty of time for our own private farewells. My mother was afforded enormous dignity, and for this we are all truly thankful.

There were no surprises for our family on the day of the funeral, Joe made certain we were all aware of proceedings and his calm presence at the crematorium was reassuring. Even when he was unable to deliver a small request (under Covid regulations), he was pleasant and very sensitive. The compassion and humanity meant the world to us and we will not forget the gestures made to us all by your amazing team.

Ipswich, Spring Road, February 2021

Dear Sue and Zena and all the Team,

A short note to thank you for giving Michael, Richard and me such a seamless journey in arranging Mummy’s final farewell.  I cannot emphasise the amazing customer service, nothing was too much and we must have sent you bonkers at times with the instructions for the Order of Service.

I am so glad we had the service beamed “live” around the web.  From as far away as Zanzibar and Australia to all corners of the UK friends and family “tuned” in.  I am going to try my hand at downloading!

Everything was perfect, Jenny, the timing and even the wake.   We held our mini social distanced wake in the Seven Hills Car Park, coffee, Cornish Pasties and Cake off the back of a truck in the snow and easterly wind. The gooey flapjack was rock solid and the chocolate icing needed a sledge hammer to cut due to being frozen!

Thank you again, we loved the unpretentious coffin with its rope handles, the dignity of Zena who looked after us so well on the day and of course you Sue who kept us up to date with progress and answering all queries before Mummy flew with her angels.

With best wishes,


Ipswich, Dove House, February 2021

Dear Helen, Sam & Zena

Thank you so very much for the wonderful support you’ve given me these past few weeks.

Without doubt, you’ve guided & reassured me in the most understanding & compassionate way.

I was just telling my daughter yesterday how I burst into tears one morning when speaking with Helen & it was all the squirrels’ (living in my loft) fault! The giggle helped us through our day.

Amy & I felt spirited, being led by Sam up Anglesea Road, as we followed Auntie June on her last journey.  

Sam, you did a fabulous job, professional with an emotive essence. Your dedication to the meaning of your task was received with respect & love. My goodness, you looked the part too, you should be very proud. 

Amy & I felt blessed Auntie June had chosen you to look after her in those last moments. She knew her mind & had already given me your leaflet way back last summer!

It’s been a very different experience than I had with another funeral directors when arranging my father’s funeral last May.   

Dealing with everything alone was never going to be easy but you all helped in ensuring a steady pathway with clearly written (in the most beautiful italic fonts) signposts for me.

I would like to sincerely thank you for your due care, kindness & support in navigating me through this difficult time.

With my very best wishes 


Ipswich, Dove House, January 2021

Hi Helen.

I just wanted to drop you a line to thank you for your assistance in arranging Mum’s funeral.  You’ve helped to make it as painless as these things can ever be and I’m very grateful for your help and guidance.

The service itself went perfectly.  Tina was as good as I already knew her to be, and Zena was absolutely lovely – so professional and respectful, without being at all stuffy.  They both very skilfully judged the family and hit exactly the right note.  I don’t think Dad will ever forget being told he is a ‘legend’ and has insisted that when his time comes, he has exactly the same team at his own funeral!

We had all been a little concerned that Covid and time restrictions might make the service feel a bit rushed or inadequate, but that just wasn’t the case.  On that note, Dad found it such a better experience than he was expecting that he’s asked me whether he can still get a copy of the service to keep.

Please pass on my thanks to Zena and the rest of the team.

Kind regards,


Ipswich, Dove House, December 2020

Zena, Thank you for everything today and Helen, thank you for all your work pulling everything together – a lovely funeral – exactly right for Pamela.

You really all do excel in what you do – thank you.

Best wishes


Colchester, November 2020

Good morning.

I wanted to thank every member of staff right from when you collected my dad from the care home to the funeral yesterday.

I would love to thank everyone of you personally but I didn’t get all the names. Thank you for the wonderful care you showed us as a family. And the care you gave to my dad, I really can’t put into words how grateful I am to you all.

Please, please make sure that everyone involved gets to know about this email.

Colchester, November 2020

Dear Vicky,

Just a quick note to say thank you for your work in organising last Friday’s funeral service for my late father, Cyril.

I’m so pleased that everything went so well and I have received several texts and phone calls from family members who have all said what a nice, simple service it was. I think it was just what my dad would have wanted. 

I would appreciate it if you could pass on my thanks also to Graham who officiated at the funeral. He was so understanding, warm, and professional. Even my sister, Beverley said ‘what a lovely bloke’.

Once again, many thanks,


Colchester, October 2020

Dear Vicky,

On behalf of all my family, I just wanted to extend our sincere thanks to you and the Hunnaball team, for all that you have done for us over the last month.

Your compassion, support and professionalism has been exemplary, from the day you collected dad from his home address, to the closing of the curtains at the crematorium.

Please do not take this the wrong way, but I hope the need doesn’t arise to speak to you in the near future, but when it does, Hunnaball will be our first port of call.

Best regards,

Richard (and family)

Geo Paskell, Manningtree, October 2020

Dear Saul, Joe and all of the team at Paskells,

Wow!  What a terrifically professional service you provide.  I have been blown away by your attention to detail, friendly manner, kind-hearted natures and phenomenal planning abilities.

These past weeks have been very tough for the family but you were able to make everything perfect.  Dealing with Lisa, Joe, Amy, Jo-Anne and the team in the build-up was a delight and then yesterday, under Joe’s terrific stewardship, your gentlemen were spectacular (it was lovely to see Hes after about 20 years too!).  Everyone has made us feel like we are in safe hands and you did not disappoint.

From the bottom of my heart – THANK YOU SO VERY MUCH.  Keep up the spectacular work!

Best wishes, 


Janet C. Davies, Kelvedon, September 2020

Last Friday 11th commemorated the first anniversary of my beloved Ania’s passing.

Had it not been for that sad occurrence, I may not have met you or had the wonderful experience of being assisted and supported by such a sympathetic group of people such as yourself and your colleagues.

Thus, I am writing to let you know you’ve never been forgotten. You will always have a special place in my heart.

I hope all has been well with you throughout this dastardly Coronavirus period, and I have no doubt that, should you have been involved in taking care of any poor families who have lost a loved one due to the virus, they would have received the same delicate care you showed me.

God bless,


Witham, August 2020

I would like to thank all involved for the kindness and understanding shown to me while my dear husband, Ian, was in your care until his journey North to Scotland.

I’m indebted to you for being so patient and tolerance, when I turned all the plans you had made on their head. In Edinburgh, we were able to have 15 close family and friends at the funeral. Despite the small number, it was a wonderful celebration of Ian’s adventurous life.

With my eternal gratitude to all the staff,


Colchester, May 2020

Dear Kym and colleagues

I felt I must write to thank you most sincerely on behalf of my son Richard and daughter Jennifer, my sister Lesley, her husband Martin and myself, for looking after our Mum (and Grandma) Olive Hazell so well as we approached her burial last week, and she was in your care.  Lesley, Martin and I visited the Chapel of Rest on Tuesday and felt everything looked beautiful and just as it should be for our much loved mother.  It was so very sad for us to say goodbye, but the Hunnaballs’ staff at the Chapel of Rest and all of the staff we have spoken to, especially yourself, have been so very attentive and caring.

On Wednesday, the day of the funeral itself, everything was perfect.  Although there were some last minute worries in the days leading up to the funeral regarding the delivery of the coffin, this was fully resolved in good time on the Tuesday, and on the day, everything was exactly as we wished it to be.  That is with the obvious exception of having all our friends and family with us.  This was of course out of all of our control and due to Government restrictions, but in spite of our small number, the service and burial felt very appropriate and so respectful of our mother.

Several things impressed us so much.  The impeccable manners and behaviour of the Hunnaballs’ staff and their expertise; the kind attentiveness and professionalism of Polly in her telephone communications with my sister and on the day itself in her role as Funeral Conductor; the beautiful coffin; and the most perfect timing with regard to the final piece of music, when Elvis Presley concluded ‘How Great Thou Art’ at exactly the moment our mother was lifted up to be taken from the Chapel.  Just as we wanted it to happen, with her still in the Chapel to the very end of the music.

At the graveside, we were working under restrictions being set by the cemetery and following Government guidelines, but even this was expertly handled by Polly, and we felt that we were given the right access and the right amount of time to enable us to say our final goodbyes to our mum in the most appropriate way.

We also want to thank Reverend Lydia Smith from Layer Marney Church for her kind help and support in the lead up to the day and on the day, and her faultless delivery of the service.  We are so grateful to everyone.

Thank you, Kym, and thanks to all of you.  We would recommend Hunnaballs and have been very appreciative of being in your safe hands.

With kind regards


Ipswich, Dove House, April 2020

Good Morning Sam

I know that we will speak later but I wanted to write a short note to thank you for the funeral service of my mum yesterday.

In extraordinary times your role was even more crucial in supporting us as a family. From our phone call from Lima which seems like another world ago, to our goodbye yesterday, I have felt that you have been so understanding and empathetic. The love and the memories in our small service yesterday were ours and a huge tribute to the influence of my mum on our lives, but the professionalism, respect and organisation were all yours, and so crucial on such an important day.

May I especially thank you for the phone call at lunch time, your reassurance steadied me and I knew you’d be there with your calm dignity and care.

Yesterday I began to understand something of the tremendous pressures you must be going through at the moment. Please know that you are doing such an amazing job in supporting families at a time of grief.

With heartfelt thanks


Ipswich, Dove House, April 2020

Dear Zena,

It has taken a little time for my thoughts to settle, and I now wish to thank you so much for handling everything for the funeral of my mum.

From our first meeting, your compassion, understanding, patience, empathy and guidance were outstanding. You were very commanding and always elegant.

I have been an event organiser for high-end clients and royalty, and it is rare to come across such remarkable professionalism, as I did with your services.

I am extremely respectful and grateful to you for helping me and the family through the process. Having you there helped enormously.